We are committed to ensuring satisfaction for all customers utilizing our Community Documents website.  Following is our Refund and Cancellation Policy to help ensure this satisfaction.


Returns

We trust you are pleased with your order. However, if the wrong documents were delivered, you may contact us at communitydocsnow@lelandmanagement.com to report any issues with the documents received. 


Refunds

Refunds will be granted in accordance with the provisions for Florida Statutes 718 and 720 as applicable.  Other circumstances will be reviewed on a case by case basis. 

 

If you are requesting a refund because the wrong documents were sent or the order was placed in error on the website - please email communitydocsnow@lelandmanagement.com with a Subject heading of "Refund". 

 

The original delivery charge may not be refunded in full due to transaction fees we incurred when we processed your payment. This transaction fee is typically around 3% of the total order price, though this figure is subject to change without notice.

 

Refunds will be applied to the credit/debit card used to make the transaction within 72 hours of our acceptance and review. 


Order Cancellations

If you wish to cancel an order you must inform us in writing as soon as possible by sending an email to communitydocsnow@lelandmanagement.com with a Subject heading of "Order Cancellation".  Please include your Order ID number in the email.

 

If we receive your cancellation instructions before we have processed the order, you shall be entitled to a full refund of the total amount less the transaction fee we incurred when we processed your payment. This transaction fee is approximately 3% of the total order price.  Please note this fee is subject to change without notice and we cannot guarantee what the fee will be prior to receiving any individual order. The refund payment will be made in accordance with the Refunds section above.